Order Support
General Assistance
Information and guides to help you navigate our services effectively.
Billing Questions
Information about invoices, payment methods, and transactions.
Login Issues
Password recovery and account access difficulties.
Download Problems
Help with digital files, PDFs, and high-frequency audios.
Technical Support
Resolving browser errors or device compatibility issues.
Refund Requests
Information about our satisfaction guarantee and return process.
Professional Refund Policy
If your purchase is covered by a satisfaction guarantee, you may request a refund within the eligibility period listed on the sales page.
- Fast and transparent refund review process.
- Personalized support to understand your experience.
- Full respect for the established guarantee period.
Frequently Asked Questions (FAQ)
How do I access my purchase?
As soon as payment is approved, an email with access details is automatically sent. Just click the link and log in with your credentials.
I didn't receive my login email. What should I do?
Check your spam folder and promotions tab. If you still can't find it, contact us with your order ID.
How fast is support?
Our team responds to most requests within 24 business hours, Monday through Friday.
Can I use the audios on my phone?
Yes! Our members' area is fully optimized for mobile devices (iOS and Android). You can listen to the frequencies directly through your browser.
Do I need headphones?
For binaural frequencies, using headphones is highly recommended to get 100% of the benefits, but guides and other audios can be heard through speakers.
How do subscriptions work?
If your product is a subscription, billing will occur automatically according to the chosen cycle (monthly, annually). You will receive a notice before each renewal.
How do I cancel recurring billing?
You can cancel at any time via the support email or directly in your account's billing dashboard in the members' area.
What if I forgot my password?
On the login page, click "Forgot my password" and enter your email. You will receive a secure link to reset your password.
How do refunds work?
Just send an email to our support team within the guarantee period. The refund will be processed via the same payment method used.
Can I access the products internationally?
Yes, our content is 100% digital and can be accessed from anywhere in the world with an internet connection.
Technical Support and Troubleshooting
If you're facing technical difficulties, try these simple steps before contacting support:
Submit a Support Request
Legal Disclaimer: Spirituality and self-improvement content is intended for educational and entertainment purposes only. Results vary by individual. We do not guarantee specific financial or manifestation results.